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Covid-19 Update - February 2022

During the Covid-19 pandemic, Home Options will continue to offer a service remotely.  You can submit queries to Home Options over the telephone on tel: 01633 656656 or via email to  Staff are working remotely to ensure that applications for housing are being processed and queries/ advice will be provided as quickly as possible.  We are unable to offer a face to face service at this time.  The Information Station has been closed and will no longer offer Council Services.

Due to the Covid19 pandemic, the demand for properties has increased.  There are currently over 8000 households registered for rehousing in Newport and approx 1000 households that are in urgent housing need.  The average number of bids per property advertised is over 250.  There may be times when there are none or limited properties available for you to bid on.

Applications for housing are delayed and a backlog of applications are being processed as quickly as possible.  Thank you for remaining patient with us. 

We are working with partner housing associations to ensure allocations are being made as quickly as possible and you will be contacted directly by landlords with advice on viewings and signing for tenancies if you are matched to a property.

If your housing need is urgent and you are at risk of homelessness, please contact us on tel: 01633 656656 or email

We thank you in advance for your patience and co-operation at this time.


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